x bajje FAQ — Answers to everything from VIP to withdrawals

x bajje has five VIP levels: Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate differs at each level — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum and 1.0% at Diamond. The more actively you play, the faster you move up.

Weekly cashback is a set percentage of your total net loss for the week (total losses minus total winnings). For example, a Gold-level member who has a net loss of ৳20,000 in a week will receive ৳20,000 × 0.6% = ৳120 in cashback — that is the maximum for that level. Cashback is added to your account automatically each week.

Depositing and playing regularly will gradually move you up the VIP levels. Activity in any section — slots, live casino or sports betting — counts toward progress. x bajje determines your level based on your activity; the specific thresholds and points system details can be viewed from inside your account.

Members at the higher x bajje VIP levels (Platinum and Diamond) get priority access to dedicated support and special promotions. The range of benefits grows at each level — as you move up from Bronze to Diamond, more exclusive perks become available. Birthday rewards are also part of VIP membership.

Yes. After registering at x bajje, any member automatically starts the VIP program at the Bronze level. No separate application is needed. By playing and depositing regularly, even a new member can reach higher levels quickly.

Diamond is the highest level in the x bajje VIP program, where the weekly cashback goes up to 1.0%. Members at this level may receive special personal offers and promotions directly in their account, which add value beyond the cashback.

x bajje customer support is active seven days a week, twenty-four hours a day — that is 24/7. Support is available even during busy periods like the BPL season or T20 World Cup. You can get help on holidays and at night as well.

Before contacting support, having your registered username or mobile number, a brief description of the issue and the relevant transaction ID (if any) on hand will help resolve the problem faster. If you have a screenshot, you can share that too.

x bajje offers two support channels: live chat and email. Live chat gets you an immediate response; email lets you write out complex issues in detail. There is no phone number or hotline — all contact goes through these two channels.

The x bajje support team assists in both Bengali and English. Bangladeshi players can ask questions and receive answers entirely in Bengali. Language will not be a barrier.

Live chat is designed for quick responses. x bajje does not guarantee a specific response time, but in most cases a support agent joins the chat within a few minutes. Email can take longer, so use live chat for urgent matters.

Yes, you can report multiple issues at once. However, listing each issue clearly and separately helps x bajje support assist you faster and more accurately. For complex matters, writing them out in detail via email is more effective.

x bajje may request verification when you submit a large withdrawal, when unusual activity is detected on your account, or when you make your first withdrawal. Verification must also be completed before claiming birthday rewards.

Identity verification is usually done with a clear photo of your National ID (NID), passport or driving licence. A utility bill or bank statement may be required for address verification. All images must be clear and complete.

x bajje uses SSL encryption to keep all data secure. Documents submitted for verification are used only to confirm your identity and are not shared with third parties. Full details of the privacy policy can be found on the Privacy Policy page.

Yes, this is very important. The name used when registering at x bajje must exactly match the name on your bKash, Nagad, Rocket or bank account. A name mismatch can hold up the withdrawal process.

If verification is rejected, x bajje usually explains why — for example, a blurry image, incomplete information or an expired document. You will need to resubmit the correct, clear documents. If you are unsure what went wrong, contact support via live chat.

After successfully submitting a withdrawal request at x bajje, the money generally arrives within 1 hour — this applies to bKash, Nagad, Rocket and Upay alike. The same process is followed for bank transfers.

The minimum withdrawal amount at x bajje is ৳800. This same limit applies to all methods: bKash, Nagad, Rocket, Upay and bank transfer. Withdrawal requests below this amount are not accepted.

No, to withdraw winnings from a bonus you must first meet the wagering requirement. For example, if you deposit ৳1,000 with a 100% welcome bonus you will receive ৳1,000 in bonus funds, and you will need to place bets totalling ৳1,000 × 15 = ৳15,000 before you can withdraw the bonus. Before the requirement is met, you can only withdraw your deposited funds.

A withdrawal can stay pending for several reasons: account verification not completed, wagering requirements not met, or incorrect information in the request. If more than 1 hour has passed, contact x bajje via live chat to find out the reason quickly.

x bajje offers five withdrawal methods: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank and Islami Bank). It is generally best to withdraw using the same method you used to deposit.

x bajje does not set a specific limit on the number of withdrawals per day. However, each request must be for ৳800 or more and all verification requirements must be met. Check the terms and conditions page or contact support for more details.