x bajje Privacy Policy

x bajje is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") explains how we handle your personal information when you use the x bajje website and mobile application.

This policy applies to all registered members and visitors of the x bajje platform. You must be at least 21 years old to use the service. Reading our Terms and Conditions together with this privacy policy gives a complete picture of the full agreement.

x bajje reserves the right to revise this policy from time to time. When changes take effect, we will update the published date on the website. For significant changes, registered users will be notified by email.

x bajje collects various types of information as needed to provide its services. We collect only what is necessary to operate the service properly.

2.1 Information provided at registration

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form — never viewable in plain text)
• Preferred currency (BDT / Taka)

2.2 Identity verification information (KYC)

• Copy of National ID (NID) or passport
• Proof of address (utility bill or bank statement)
• Payment method verification documents (where applicable)

2.3 Transaction and activity information

• Deposit and withdrawal history and amounts
• Payment method details used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Betting and gaming history
• Bonus claim records

2.4 Technical information

• IP address and device type
• Browser and operating system information
• Website browsing patterns and session data
• Cookies and similar tracking technologies

x bajje uses collected information only for specific and lawful purposes. Each purpose is described in detail below:

• Account management: Completing the registration process, verifying login, and ensuring account security.
• Transaction processing: Successfully completing deposits and withdrawals and maintaining accurate records.
• Age and identity verification: Preventing participation by those under 21 years of age and preventing fraud.
• Customer support: Quickly verifying account information when providing assistance via live chat and email.
• Responsible gaming: Identifying unusual betting patterns and providing support to the members concerned.
• Bonuses and promotions: Correctly applying applicable offers to a member's account.
• Platform improvement: Analysing data to improve the user experience.
• Legal compliance: Maintaining required records in accordance with applicable regulations.

x bajje does not sell your personal information to third parties. However, information may be shared with trusted partners in certain situations necessary to operate the service:

4.1 Payment processors

Necessary information is shared with the relevant payment gateway or financial institution to process transactions via bKash, Nagad, Rocket, Upay, or bank transfer. This information is used solely to confirm transactions.

4.2 Technology and service providers

x bajje works with game studios (such as Evolution, Pragmatic Play Live, JILI, etc.) and technical infrastructure providers to operate the platform. These partners operate under strict confidentiality agreements.

4.3 Legal obligations

Information may be disclosed on the basis of a court order, a valid request from a government authority, or a requirement from a law enforcement agency. In such cases we always provide only the information that has been requested.

4.4 Fraud prevention

Specific information may be shared with industry-based security networks to prevent cyber fraud, money laundering, or other illegal activity.

x bajje uses industry-standard security technologies to protect your information. The key components of our security framework are:

• SSL/TLS encryption: All communication between the website and servers is carried out over encrypted channels.
• Database encryption: Stored sensitive information (passwords, payment details) is kept in encrypted form.
• Two-factor verification (OTP): OTP verification for additional security on login and financial transactions.
• Regular security audits: Cybersecurity tests are conducted regularly to identify system vulnerabilities.
• Access control: Only authorised staff can access a specific user's information.
• Firewall and intrusion detection: Servers are protected by multi-layered firewalls and real-time threat detection systems.

If a security breach is suspected, we will immediately notify affected members by email and take the necessary steps.

x bajje uses cookies and similar technologies to improve the website browsing experience. The different types of cookies used are described below:

6.1 Essential cookies

These cookies are required for the core functionality of the website — such as maintaining login sessions and retaining a shopping cart or bet slip. They cannot be disabled, as the service will not function properly without them.

6.2 Functional cookies

These cookies are used to remember your preferences (language, theme, betting amounts, etc.). They create a personalised experience.

6.3 Analytical cookies

These cookies collect information to understand which parts of the website are used most and where improvements are needed. The data is held in aggregated and anonymous form.

You can disable cookies from your browser settings, but doing so may limit some features.

x bajje retains member information for as long as necessary. The retention policy is as follows:

• Active accounts: All information is retained for as long as the account remains active.
• Closed or inactive accounts: Even after an account is closed, transaction records are retained for a specified period due to legal and regulatory requirements.
• KYC documents: Identity verification documents are retained for an additional period for legal compliance.
• Support messages: Records of customer service communications are kept for a specified period.

Once the retention period ends, information is securely deleted or anonymised.

As a member of x bajje, you have the following rights regarding your personal information:

8.1 Right to access

If you would like to know what information we hold about you, contact the support team. We will respond within 30 business days after verification.

8.2 Right to correction

If there is any incorrect information in your account, you can request a correction. Identity verification will be required for changes to your name, email, or phone number.

8.3 Right to deletion

When closing your account, you can request deletion of your data. However, information that must be retained due to legal obligations may not be possible to delete.

8.4 Right to object to data processing

You can object to marketing communications or certain types of data processing. We will review your request and take appropriate action.

x bajje believes gaming should be enjoyable — never harmful. As part of our responsible gaming programme, we review members' betting data and provide support to any member where unusual patterns are identified.

Information collected for this analysis is used solely for the member's protection, not for marketing or profit. Members can set their own betting limits or request a temporary account suspension — full details are available on the responsible gaming page.

x bajje strictly prohibits participation by anyone under the age of 21. Age is verified at registration, and additional KYC documents may be requested in cases of doubt.

If a minor's information is inadvertently collected, it will be deleted immediately and the relevant account will be closed. A parent or guardian may notify the support team about such matters.

If you have any questions or concerns about this privacy policy or the use of your information, contact the x bajje support team. Our customer service team provides assistance in both Bengali and English, 24 hours a day, 7 days a week.

Contact methods

• Live chat: Click the chat icon from any page on the website for immediate assistance.
• Email: [email protected]

Email messages are generally replied to within 24 hours. For complaints, state the subject clearly and send from your registered email address so verification can be done quickly.

For general questions about using the platform, visit our FAQ section — many questions about accounts, payments, and bonuses are answered there.

This privacy policy is written in Bengali and applies to all users of the x bajje platform. If any part of the policy is unclear, the support team is ready to provide clarification.